Support At Home
Handling Claims with Underpayment (With Co-Contribution)
The system handles claims where the payment is less than the claimed amount and a co-contribution applies. Question Answer How does CareVision handle scenarios where Services Australia returns a claim with a payment less than the claimed amount and a ...
Handling Claims with Underpayment (No Co-Contribution)
The system handles claims where the payment is less than the claimed amount and no co-contribution applies. Question Answer How does CareVision handle scenarios where Services Australia returns a claim with a payment less than the claimed amount and ...
Handling Claims with Multiple Budget Allocations and Contributions
Scenario A. Multiple Budget Allocations (No Co-contribution) Question Answer How does CareVision handle scenarios where Services Australia returns a claim split across multiple funding categories? CareVision accepts the total amount from the SAH ...
Handling Negative Claim Adjustments from Service Cancellations
This scenario occurs when services that were previously scheduled or already claimed are later cancelled. These changes create adjustment transactions (credits), which appear as negative line items in the SAH Claim File generated from CareVision. Why ...
Key Sections of the SAH Statements File
It is important to review and understand the statement file to check that all details are accurate and to identify any potential issues. This topic describes the key sections in the statement file for Support at Home. Keywords: support at home ...
How to Generate SAH Statements
Once you have finalized a claim, you are ready to generate statements. At this stage, all finalized claims are assigned into a statement period, funding is recalculated, and official statements are produced for distribution. This topic describes the ...
Manage Transport Services for Support at Home
This topic describes how to configure and manage transport services for Support at Home. It explains how to correctly set up and link billing categories, services, and funding source templates to support a smooth quoting and export process. Keywords: ...
Support at Home Billing and Claiming Workflow
The Support at Home billing and claiming workflow in CareVision guides you through reviewing services, generating and checking your claim file, and submitting it to Services Australia. After you receive the Services Australia CSV payment statement, ...
How to Apply a 10% Markup on SAH Line Items
This document guides you through applying a 10% markup to Support at Home (SAH) manual line items. You will do this by adding a second line item using the same template and entering the 10% markup rate. Keywords: how to apply a 10% markup, sah line ...
How to Create Quotes Using the Mobile App
As part of the Support at Home transition, CareVision helps you manage client transitions smoothly on the go with the mobile app. This guide shows you how to create and manage quotes for Support at Home clients using the CareVision Mobile Plus App. ...
Simple View for Bookings
I. Simple View Toggle The Simple View toggle for bookings is a feature that allows you to switch between the standard booking view and a simplified interface. The simple view is designed specifically for cases such as ad hoc or external purchases ...
Advanced Booking Details Feature
I. Advanced Toggle Added to Line Items The Advanced toggle is a setting in the Line Items section of a booking that, when turned on, activates the Advanced Booking Details feature. This feature allows you to view and manage detailed information for ...
Introduction to the Advanced Funding Source Template
Funding source templates are structured configurations in CareVision that define how specific funding streams, such as primary subsidies and supplements, are managed and allocated. The templates also set rules for how funds are applied to client ...
Questions About Support at Home? Submit a Ticket Here
<br><text></text>1. Log in to the CareVision portal. 2. Click My Account. 3. Select Help & Support. Help & Support is a dedicated area in the CareVision portal where you can easily submit a ticket for ...
How to Access Support at Home Articles
<br> 1. Go to the knowledge base at support.carevision.academy or click this link to open it. 2. Make sure you are signed in to your account by using your username and password. If you are not signed in, you will be prompted to ...
How to Log Time for Aged Care Coordinators in the Web Portal
As part of the upcoming changes to the Support at Home program, Carers will now be required to document their activities and bill for the actual time spent providing support. This topic describes how to log time for case management in the CareVision ...
Support at Home Care Management & Billable Case Notes
Effective care management helps organizations meet new regulations and support older adults living at home. From November 1, 2025, the Support at Home (SAH) program will change how organisations track and report care management. Instead of fixed ...
Support At Home - Template Config Workbook - Updated 2025-10-13
See attachment below for the Config Workbook as an Excel file, as there have been some reports of technical issues with downloading. The Config Workbook is an Excel document we use during implementations to plan and stage your organization’s specific ...