Questions About Support at Home? Submit a Ticket Here
2. Click My Account.
3. Select Help & Support. Help & Support is a dedicated area in the CareVision portal where you can easily submit a ticket for assistance.
4. Click Tickets.
5. Click Add Ticket.
6. In the layout field, select Support at Home Questions.
7. In the classifications field, select Question or Scenario that you want to raise related to Support at Home.
8. In the subject field, enter a relevant subject.
9. In the description field, provide a detailed explanation of your concern this will help us understand your concern better.
10. In the lower left, you can click the Attach file icon to add any files relevant to your concern, if needed.
11. Review all details of your ticket, then click Submit.
12. Click My Tickets.
13. Go to My Area > All Departments to see all the tickets you’ve submitted. You can track all your tickets here.
CareVision is committed to supporting you as you transition to Support at Home. For other available support options, see this guide or contact the CareVision support team.
Related Articles
Submit a Ticket to CareVision
CareVision aims to provide assistance so you can make the most of our platform and maintain smooth operations. We provide several ways for you to receive help quickly and easily. Submitting a ticket is one of the fastest ways to reach our support ...How to Access Support at Home Articles
<br> 1. Go to the knowledge base at support.carevision.academy or click this link to open it. 2. Make sure you are signed in to your account by using your username and password. If you are not signed in, you will be prompted to ...Raise Ticket, Get Support: Making the Most of CareVision’s Help Tools
With CareVision, our aim is to ensure carers spend less time troubleshooting technical issues and more time focusing on what matters most: delivering quality care to clients. We offer support options including Knowledge Base, Raise a Request, Talk to ...Track Your Support Tickets
Managing multiple support tickets can become overwhelming, especially when issues pile up or require follow-up. To help you stay organized, CareVision provides a dedicated section where you can easily track, sort, and manage all your tickets in one ...Talk to Carly: CareVision’s AI Support Assistant
Carly is CareVision’s AI support assistant, designed to help you get instant answers to your questions at any time. By chatting with Carly, you can quickly resolve common issues, learn how to use features, and access helpful resources without waiting ...