Raise Ticket, Get Support: Making the Most of CareVision’s Help Tools

With CareVision, our aim is to ensure carers spend less time troubleshooting technical issues and more time focusing on what matters most: delivering quality care to clients. We offer support options including Knowledge Base, Raise a Request, Talk to Carly, and Submit a Ticket, so you can access the help you need, whenever you need it.

This topic provides instructions on how to use CareVision’s support tools to help you resolve issues efficiently and make the most of CareVision support.

Keywords: carevision support, raise a ticket, tickets, talk to carly, ai, submit a ticket, help and support, resolve carevision issues, carevision portal, carevision technical support

I. Knowledge Base

CareVision provides a Knowledge Base where you can find articles, step-by-step guides, troubleshooting resources, and tutorial videos to help you get the most out of CareVision products. The Knowledge Base is updated regularly, with new documentation published every Friday to reflect the latest updates and releases for your organisation.

Watch the video or click here for detailed steps on how to use the Knowledge Base.

II. Raise a Request

The Raise a Request feature allows you to quickly report issues, request new features, or provide feedback within CareVision. Follow the steps below to submit your request and monitor progress through the Ticket Dashboard.

Watch the video or click here for detailed steps.

III. Talk to Carly: CareVision’s AI Support Assistant

Carly is CareVision’s AI support assistant. Talk to Carly for instant answers, watch the video or click here for detailed steps.

IV. Submit a Ticket to CareVision

Submitting a ticket is one of the fastest ways to reach our support desk, and our team will do their best to resolve your request using the information you provide. You can Submit a Ticket through Help & Support in the CareVision Portal or Submit a Ticket through Quick Support Widget.

Watch the video below or click here for detailed steps.

V. Track your Tickets

You can track all your tickets in the Help & Support section, filter them by department or priority, and easily see their current status. Watch the video or click here for detailed steps.

This topic listed the various support options available in CareVision, including how to access the Knowledge Base, use the Raise a Request feature, interact with Carly the AI assistant, submit a ticket through Help & Support, and track your support tickets. You can choose the support option that best fits your needs. Each one is designed to help you resolve issues fast and ensure you receive timely assistance.

For more information about CareVision support options, contact the CareVision Support Team.