Talk to Carly: CareVision’s AI Support Assistant
Carly is CareVision’s AI support assistant, designed to help you get instant answers to your questions at any time. By chatting with Carly, you can quickly resolve common issues, learn how to use features, and access helpful resources without waiting for a support agent.
Carly references CareVision’s extensive knowledge base and provides step-by-step guidance to support your needs.
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To use Carly:
Log in to the CareVision portal.
In the lower part of the portal, click the bulb icon to access support options.
Click Chat with bot to start asking questions.
An introduction will appear: “Hey there! I’m Carly, your go-to for all things Care Vision Need help or just want to explore? Let’s chat!”
Type your question for Carly and click the arrow to submit.
Carly will provide answers and suggest related knowledge base articles.
Click on an article to view the full content.
You will be redirected to the specific article, where you can read the content or watch related videos.
Indicate if the information was helpful by giving a thumbs up or down.
If you need further support beyond what Carly and the knowledge base provide, you can explore additional support options listed in this article: Raise Ticket and Get Support: Making the Most of CareVision’s Help Tools.
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