Track Your Support Tickets
Managing multiple support tickets can become overwhelming, especially when issues pile up or require follow-up. To help you stay organized, CareVision provides a dedicated section where you can easily track, sort, and manage all your tickets in one place.
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To track your tickets:
Log in to the CareVision portal.
In the left navigation pane, click My Account.
Select Help & Support.
Click Tickets.
View all your tickets listed in the My Area section.
Here’s how you can manage and monitor your support tickets:
Sort by Priority: You can sort tickets based on the priority level you selected when submitting your request, ranging from Basic to Critical or Alarming. This helps you focus on the most urgent issues first.
All Channel: View tickets submitted through different channels, such as Raise a Ticket, Talk to Carly, and Submit a Ticket through Help & Support. This allows you to track all your requests, regardless of how they were submitted.
All Custom Status: Filter tickets by their current status, such as Open, In Progress, On Hold, or Closed, to quickly see which tickets need your attention.
My Tickets: On the right side, you’ll find a summary of your active tickets, making it easy to monitor their progress and follow up as needed.
My Open Tickets: These are tickets that are currently being reviewed or worked on by the support team and have not yet been resolved.
My Closed Tickets: Review tickets that have been resolved and closed for your records.
My On Hold Tickets: See tickets that are temporarily paused, often awaiting further information or action.
My Overdue Tickets: Identify tickets that have not been resolved within the expected timeframe, so you can prioritize follow-up.
By regularly checking and organizing your tickets in this section, you can ensure nothing gets missed and that your support requests are managed efficiently.
For more information about ticket management and support features, see the this guide or contact the CareVision support team.
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