Raise a Request
The Raise a Request feature allows you to quickly report issues, request new features, or provide feedback within CareVision. You can submit your request and monitor progress through the Ticket Dashboard.
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2. In the lower part of the portal, click the bulb icon to access support options.
3. You’ll see three support options, one of which is the Raise a Request feature, where you can quickly report issues, request new features, or provide feedback.
4. Select Chat with bot to start raising your request.
5. Enter your contact email, then click the arrow to confirm.
6. Enter your phone number, including your state-based area code, then click the arrow to confirm. For example: 02 9123 4567
7. Provide your name and the organisation you work for, then click Submit.
8. Choose the device you’re using (computer, ios, android), then click Submit.
9. Specify the type of request: raise an issue, suggestion, feature request, data report, or follow-up.
10. Select the relevant areas of the system or workflow impacted. Then, click Submit.
11. Indicate how you would best describe the issue (select all that apply) and submit again.
12. Rate the impact or urgency of the issue on a scale of 1 to 10, then click Submit.
13. In the provided box, describe the issue and suggest how it could be improved.
14. Attach any relevant screenshots to illustrate the issue.
15. Describe the expected behavior or how you would like the system to work. Then Submit your request.
16. You’ll see a confirmation message and an option to indicate if you need further assistance.
17. Updates will be provided by the CareVision support team.
18. To check your tickets, click the bulb icon at the bottom right of the page.
19. A pop-up window will appear. Select "My Tickets" to easily view all your submitted requests.
20. For follow-ups, use the Ticket Dashboard in the portal by navigating to My Account > Help & Support > Tickets. For detailed instructions, see Track Your Support Tickets.
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