To ensure a smooth and successful transition to the Support at Home (SAH) program, CareVision is committed to providing you with the resources and support needed for the commencement of SAH on 1st November 2025.
As part of this initiative, CareVision has developed a training schedule to guide you through each step of the process. Training sessions will be held from 29th September 2025 to 13th October 2025.
We encourage you and your team to attend these sessions to help ensure you are well-equipped for a smooth transition and to minimise any impact on service delivery to clients.
Please review the schedule below for key dates and topics.
Support at Home Training Schedule | |
Date | Topics |
September 29 | Introductions & Training Overview |
September 30 | Managing Lead Clients and Client Intake |
October 1 | Client Support Agreement / Service Agreement Care Domains & Assessments
|
October 2 | Detailed Q&A and Recap of Client Intake Workflows |
October 3 | Day of Rest & One on One Sessions with CareVision |
October 6 | Day of Rest & One on One Sessions with CareVision |
October 7 | Coordinating from the Mobile App |
October 8 | The Billing and Claiming Workflow Overview |
October 9 | Receipt of Payment Statement Summary & Upload |
October 10 | Scenario Based Activities and Q&A Sessions |
Release Schedule
In preparation for the upcoming training, here is the release schedule outlining key system updates and activities:
Release Schedule | ||
Date | Phase | Description |
Week of September 22, 2025 | Pre-Training Preparation & Migration | Introduction to Funding Source Advanced Mode & Funding Source Upgrades on Sandbox
Refresher on Care Management Time Tracking and Reporting
References: Support at Home Case Management & Billable Case Notes How to Log Time for Aged Care Coordinators in the Web Portal How to Log Time for Aged Care Coordinators on the Mobile App |
Week of 6th of October 2025 | Advanced Workflows Introduction | Introduction to Advanced Booking Details, Billing and Claiming Workflows on Sandbox
Introduction to New Quote Formats and Quoting Processes
|
Week of 20 October 2025 | Reporting & Production Rollout | Introduction to Balance Action Boards, Enhanced Reporting and Dashboards
All Core Capabilities Available on Production |
November 2025 | Additional Capabilities & Enhancements | Additional Capabilities Roll Out
|