FAQ: Update to Support at Home (SAH) Funding Templates

FAQ: Update to Support at Home (SAH) Funding Templates

What is this update about?

A system migration has been completed for organisations using Support at Home (SAH) funding templates. This introduces a new fee item to support rollover funding.


Where to find the new fee item?
1. Go to the left-hand navigation menu and click Settings.

2. Select Funding Sources.

3. Open a Support at Home funding source template.

4. Scroll to Funding Fee Items and locate Support at Home – Rollover Funding.


What is the purpose of the new fee item?
It is used to capture and record rollover funding amounts for existing clients.


Which funding templates are affected?

This update applies to:

  • Support At Home - HCP Transitional - Level 1 to Level 8

  • Support At Home - Level 1 to Level 8


Notes
Note: Assistive Technology, Home Modifications, and Restorative Care templates are excluded.


What do I need to do for transfer clients?

When onboarding transfer clients:

1. Create a new quote.

2. Add the appropriate SAH funding template.

3. In the Funding Fee Items section, click + Add Funding Fee Item.

4. Select Support At Home - Rollover Funding.

5. Enter the calculated value in the Rate Override field.


How do I calculate the Rate Override?
  • Identify the client’s remaining budget in PRODA

  • Divide this amount by the number of days remaining in the current quarter

  • Apply the resulting daily rate as the override on the Rate Override field.

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