Using Browser Inspect Tool
OVERVIEW
Occasionally, within the Carevision system, we encounter error messages that prompt uncertainty regarding potential missteps in our actions or processes. These instances necessitate a thorough examination to discern whether any procedural or operational errors are at play.
This is happening usually when saving or updating or upon landing on a certain area in Carevision.
Why is it important?
The Inspect tool is helpful for web portal admin users and Carevision Support team to analyze the error message further and escalate it to the Carevision Product Team if needed to resolve the concern on a timely manner.
Steps
In this scenario we are going to be using Microsoft Edge as our browser to open Carevision.
Once an unfamiliar error message has been received, right click on any area of the page then click Inspect
After clicking Inspect, it will open a small separate window. By default, it will appear on the right side of the page.
Details needed
On the Inspect page, click on the Console icon to head to Console page
From here you will see some technical stuff, but we are only looking for specific ones and don't need to actually interpret them. We only need the details and screenshots.
To get the accurate errors
First, we need to clear the Console page (circle with forward slash icon)
Once cleared, it should look something like below.
Then retry the step we did in order to generate the error message. In this case, adding a Department Head into a Department in General Config page and clicking Save on the small window on the left side of the screen.
The correct error message that we are looking for is the below which says 500 (Internal Server Error)
Click the error message from Inspect page to expand details
Then click the link under PUT
After clicking the link/url of the error, it will redirect you to another page of Inspect tool which is called Network tab.
In the Network tab, you'll notice that there is an entry highlighted in red, that is the error we clicked from the Console tab.
Click the error in red, and it will show other tabs. In this case the Response tab appeared, and this is where we can find the exact error message that the web portal was displaying.
We can copy and paste the response or capture a screenshot and send it directy to the Support Chat.
We also need the information from these other tabs:
1. Headers
2. Payload
3. Preview
Full Screen
You can also view Inspect in Full Screen to get a better view and screenshots.
1. Click 3 dots below inspect page, left side.
2. A small window will open. Look for Dock location and select Undock into separate window
The Inspect page will open on a separate window and you can Maximize the page to have a better view of the error message
Additional Notes
1. We don't need to interpret the errors, we only need to verify what the errors are actually saying in detail, so, we can forward it to Carevision Support and Product teams.
Console tab - errors being received here are usually from User Interface which has something to do with the layout or rendering of items to be displayed on the website. Also shows potential Network tab errors.
Network tab - errors received here are mostly due database or network connection interruptions from servers to Carevision. Network error messages are also displayed on Console tab as network interruptions also affects the way how the web site loads its display.
2. A lot of processes are happening on the background and most of the time, hard refreshing the page (CTRL + F5 or Fn + CTRL + F5) and/or clearing browser caches when receiving these unfamiliar error messages will help alleviate these from being received.
3. Please contact Carevision Support Team for further assistance.
How it looks like on Google Chrome
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