Run Shifts vs Broken Shifts

Run Shifts vs Broken Shifts

Overview

It is of utmost importance that staff get paid right on all of the bookings they have for a certain period. CareVision allows care providers to view the award interpretations of all the staff based on their shifts within a pay period. In CareVision, we utilize CareVision Payroll for awards interpretation, 

All of the bookings of all staff members are being sent to it to accurately interpret the awards for a given pay period. This article will discuss how CareVision what run-shifts are and how it is different from broken shifts.


To read more about CareVision Payroll you can visit this link.


Terminologies

Booking  - An instance of a service being delivered to a client by a single staff member at a specific time.

Shift - An (optional) grouping of bookings that are delivered at a similar time by the same staff member
Scheduled time - The scheduled start/end time of a booking, as defined by the calendar schedule.
Work Availability -  Also called Work Schedules/Carer Workhours/Carer Schedules. Indicates which times a given staff member is available to work.
Contract Hours - Contract Hours will use the same system as Work Availability, but with a new type. Indicates the times that full-time and part-time workers are contracted to work.
Pay Period - Indicates how often staff members are paid

Run-shifts

A run-shift is a single period of time that a staff member is scheduled to work/actually worked. It  can (and usually will) span multiple Bookings in CareVision. Determining the run-shifts or most commonly called payroll shifts help on the generation of timesheets for payroll processing. 


To illustrate further:


Booking 1 starts at  10:00 am - 10:30 am, Booking 2 starts at 11:00am - 11:30am, and Booking 3 starts at 12:00pm - 12:30pm.


Run-shifts also consider travel time within the shift. A staff member will be paid based on the time between the start of the shift up to the end of the shift. CareVision will calculate the total distance traveled and the time spent of the staff with regards to their travel in between the bookings. 

We understand that the trips in between the bookings are not fixed, for example, From booking A, it will take about 10 minutes to go to booking B. And, from booking B, it will take about 15 minutes to go to booking C. CareVision should be able to handle these scenarios. 


Broken Shifts

A broken shift is considered two separate run-shifts in CareVision.  CareVision Payroll handles broken shifts for CareVision. 

A "broken shift" is defined as something like two work periods separated by a break of less than 8 hours. Based on the organisation, it might be a break that is less than 10 hours instead of 8 hours and other rules may also apply.


To illustrate further:




You can see two groups of bookings, these are considered as two independent shifts. It is now up to the CareVision Payroll if it will be considered as two independent run-shifts or just a broken shift.


Sample Scenario

3 bookings allocated and published to a single staff.

Booking A: 10am to 12pm - first booking of the day
Booking B: 1pm to 3pm - with 60mins/1hr difference from Booking A, and 32mins of travel time from Booking A
Booking C: 4pm to 6pm - with 60mins/1hr difference from Booking B, and with 7mins of travel time from Booking B

In Payroll - note that the bookings will merge if there is a 30mins or less difference in between bookings.

With the above being said:

1. Booking A and Booking B will merge.
This is because 32mins travel time becomes a part of the Booking B.
Now, Carevision considers Booking B with 2hrs and 32mins duration in total. 
What happened is that the 32mins was deducted from 1hr (difference in booking) and added to the 2nd booking.
With that, Carevision is now seeing just 28mins difference in booking in A and B instead of 1hr, which makes Booking A and B a single Run Shift (merged).

2. Booking B and Booking  C will NOT merge.
Based on point #1.
Booking C has only 7mins travel time, which also became part of Booking C's duration. The system to deduct 7mins from the 1hour (difference in booking), which results to 53mins (difference in booking) only, which won't be part of the Run Shift since the difference is still more than 30 mins.

    • Related Articles

    • Publishing vs Drafts

      Overview The management portal allows users to access the Scheduling Page. Here users can view bookings and make arrangements to the Organisation's Staff Roster for a particular day, week or month. In the scheduling area, users can allocate and ...

    • Advanced Scheduling - Auto Roll Over Rosters for a Rolling 2 Months

      Overview The enhanced Scheduling page in Carevision offers a faster experience with only minor changes to the display compared to the previous version. This update ensures quicker loading times while maintaining a familiar interface, allowing users ...

    • Customer Service Call for Shift Changes: What is this, how does it work, and what are the benefits

      What is a customer service call for shift changes A customer service call is a call made by your staff to inform your clients about any changes happened to their service bookings. Any important changes to the service booking that can affect your ...

    Request an Article or Guide

    We are keen to know what you want to know more about? Let us know on chat or raise a ticket for an article or topic you would like covered in more detail. We have a team of technical writers and learning content creators keen for your suggestions.