Run Shifts vs Broken Shifts
A Run Shift and a Broken Shift are two key concepts in CareVision that directly impact how staff work hours are recorded and paid. These terms are important for staff involved in payroll processing, rostering, or managing bookings and shifts. Understanding the difference ensures accurate timesheet generation.
This document describes the difference between a Run Shift and a Broken Shift, clarifying how each is determined within CareVision and how they affect payroll calculations.
Keywords: run shift, broken shift, staff work hours, bookings, shift types, grace period, travel time, gap time
I. Terminology
Term | Description |
Booking | A scheduled instance in which a staff member delivers a specific service to a client at a designated time. |
Shift | A period of work within a single day that may include one or more bookings delivered by a staff member. A shift can be classified as either a Run Shift or a Broken Shift, depending on the length of gaps between booking. |
Run Shift | A Run Shift is a continuous period of work in which multiple bookings, separated by grace periods of 30 minutes or less, are combined and treated as a single shift. |
Broken Shift | Two or more work periods in the same day separated by a grace period longer than 30 minutes, or another threshold specified by the organization. |
Travel Time | The time spent traveling from one booking to the next, included in paid working hours if within the same Run Shift. |
Gap Time | Gap time is the total amount of time between the end of one booking and the start of the next booking. |
Grace Period | Grace period is the time remaining between bookings after travel time has been subtracted from the gap time. This value determines whether bookings are merged into a Run Shift or kept separate as Broken Shifts. |
II. Run Shift vs. Broken Shift
To illustrate the differences between Run Shifts and Broken Shifts, consider a staff member’s day with the following bookings, shown as pink blocks. These bookings represent separate appointments scheduled at different durations throughout the day.
A. Run Shifts
B. Broken Shifts
In the illustration, after the initial Run Shift, a longer break in the middle of the day separates the next set of bookings. Specifically, after Run Shift 1, there is a large gap (which includes time spent traveling), followed by a 4.5-hour booking, then another long gap, and finally a 2-hour booking. Because the grace period between each of these bookings is more than 30 minutes, the 4.5-hour and 2-hour bookings are considered Broken Shifts.
The system determines the grace period by calculating the gap time and subtracting the travel time required to move between locations. If the resulting grace period is more than 30 minutes, the bookings are classified as Broken Shifts.
A Broken Shift is defined as two or more work periods in the same day separated by a grace period longer than 30 minutes, or another threshold specified by your organization. When this occurs, CareVision treats each work period as a Broken Shift and applies your organization’s payroll rules, including any relevant allowances.
IV. Sample Scenario
A staff member is allocated and published for three bookings in a single day:
Booking A: 10:00am – 12:00pm
Booking B: 1:00pm – 3:00pm (60 minutes after Booking A ends, with 32 minutes travel time from A to B)
Booking C: 4:00pm – 6:00pm (60 minutes after Booking B ends, with 7 minutes travel time from B to C)
Shift Type | Booking | End Time of First Booking | Start Time of Next Booking | Gap Time | Travel Time | Grace Period (Gap - Travel) |
Run Shift | Booking A → Booking B | 12:00pm (end of A) | 1:00pm (start of B) | 60 mins | 32 mins | 28 mins |
Broken Shift | Booking B → Booking C | 3:00pm (end of B) | 4:00pm (start of C) | 60 mins | 7 mins | 53 mins |
Run Shift
The gap time between Booking A and Booking B is 60 minutes. After subtracting 32 minutes of travel time, the grace period is 28 minutes. Since the grace period is less than 30 minutes, Booking A and Booking B are merged into a single Run Shift and are treated as one continuous paid period.
Broken Shift
The gap between the end of Booking B and the start of Booking C is 60 minutes. After subtracting 7 minutes of travel time, the remaining grace period is 53 minutes. Since the grace period exceeds 30 minutes, Booking C is not merged and is treated as a separate Broken Shift.
This document explains the difference between a Run Shift and a Broken Shift. For staff involved in payroll, understanding and correctly applying these definitions is essential for accurate timesheets and reliable payroll results.
For more information on payroll topics, see the General Payroll Concepts documentation.
Related Articles
Publishing vs Drafts
Overview The management portal allows users to access the Scheduling Page. Here users can view bookings and make arrangements to the Organisation's Staff Roster for a particular day, week or month. In the scheduling area, users can allocate and ...Travel Time Between Bookings
Travel Time Between Bookings Travel time between bookings are being calculated to help with allocating field carer professionals. Field care professionals may be assigned to multiple bookings on a single day and it is essential to calculate if the ...Customer Service Call for Shift Changes: What is this, how does it work, and what are the benefits
What is a customer service call for shift changes A customer service call is a call made by your staff to inform your clients about any changes happened to their service bookings. Any important changes to the service booking that can affect your ...Staff Leave & Their Schedule
In this article, we will discuss the importance of the work schedule and leave schedule of the staff member, their differences, their usefulness and some scenarios for the coordinator's understanding of this module. The different types of schedules ...Changing the Time of a Scheduled Booking
When do you change the time of a scheduled booking It is possible for Coordinators to change the time of a scheduled booking from the CareVision Management Portal. Scheduling adjustments usually occur when: A Client has requested to move the time of ...