How to Get Help from Support

Accessing CareVision's Support Desk

CareVision has a dedicated support team to assist with your queries when you are on the system.

You will be able to reach out to our Support team through quick chat and the call feature. 

Steps

The following steps is for users that are currently signed in on the CareVision system. If you are not logged in and require assistance to sign in/up, please navigate to 'How to log in' (tbc).

1. Navigate to the bottom right corner of the screen to find the Chat icon. 

2. Click on the chat icon to expand the chat box 

3. Click on Chat now to chat with a member of our Support team

4. Click on the phone icon at the side to call our Support team

5. Click on the    icon if you have encountered an issue and would like to share your screen with us

Call Through Support

1. Click on the phone icon at the side to call our Support team

2. Please click on Allow to enable the use of microphone on your end

3. A round pop-up will be displayed on the chat, which indicates that you are calling our Support team

Screen-sharing Through Support

1. Click on the    icon if you have encountered an issue and would like to share your screen with us

2. The following pop up will appear once you have clicked on the  icon

3. Click Share to allow a member of our Support team to view your screen

4. Click on the  icon to stop sharing your screen 

5. Our Support team member will be able to request access to remotely control your control. Click on Share now to provide consent to Remote access. 

6. A new window will open, allowing you to type your name in and click JOIN SESSION at the bottom

7. You will be prompt to download the Zoho app (you will only be required to download it during the first session). Click on the downloaded file to install it on your computer. 

8. Click on Open Zoho Assist after you have downloaded the app. 

9. A pop up will appear that displays Initialising remote session. 

10. Click on Join at the bottom of the window to join a screen-sharing session with our Support team.  

11. Once the screen-sharing session has ended, you will be able to see the following display.

12. Click on the  icon to end the chat with the Support team

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