Carevision Web Portal and Mobile App System Requirements

Carevision Web Portal and Mobile App System Requirements

Overview

To be able to achieve the full capabilities of the Web Portal, it is ideal to achieve the ideal requirement for the web portal work to its expectations and standard. 
Listed in below are the ideal and minimum requirements to be able to maximize the web portal:

Windows / Mac

Recommended

Specifications

Browser

Google Chrome Latest Version

Operating System

Windows 10 Pro

RAM

16GB

Processor

Intel i7

Internet Speeds

150 MBPS or higher


Supported Specifications:

Supported

Specifications

Browser

Google Chrome, Microsoft Edge, Safari

Operating System

Windows 10 or Higher, Mac OS

RAM

8GB

Processor

intel i5 or higher, for Mac - a processor with an equivalent hardware capability

Internet Speeds

150 MBPS or higher


Mobile

Android

Carevision Mobile App is supported on Android version 8 onwards.

How to check Android version?

To check the Android version on your device, follow these steps:

Step-by-Step Guide:
  1. Open the Settings App:
    • Locate and tap the Settings app on your Android device. It usually looks like a gear icon.
  2. Scroll Down and Find "About Phone":
    • In the Settings menu, scroll down to the bottom and look for About Phone (or About Device). On some devices, it might be under System.
  3. Tap on "Software Information" or "Android Version":
    • Inside the About Phone section, look for Software Information or directly for Android Version.
    • On some devices, the version might be listed immediately in the About Phone section.
  4. Check Your Android Version:
    • The Android version will be displayed as a number (e.g., 8.0 or 8.1 for Android Oreo).
Optional Step:
  • If you're curious about additional details, such as the Android security patch level or build number, these will typically be listed in the same section.
Quick Access (Varies by Device):
On some Android devices, you can quickly find the version by:
  • Opening Settings and searching for "Android version" in the search bar at the top.

iOS

Carevision Mobile app is supported on iOS 16 and onward.

As of January 2025, iOS 16 is compatible with the following iPhone models:

  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE (2nd generation)
  • iPhone SE (3rd generation)
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 16
  • iPhone 16 Plus
  • iPhone 16 Pro
  • iPhone 16 Pro Max

Please note that while these devices support iOS 16, some features may require more recent hardware to function optimally.

For the most accurate and up-to-date information, you can refer to Apple's official support page:

Apple Support

To check the iOS version on your iPhone, iPad, or iPod touch, follow these steps:

Step-by-Step Guide:
  1. Open the Settings App:
    • Tap on the Settings app, which looks like a gray gear icon.
  2. Go to General:
    • In the Settings menu, scroll down and tap General.
  3. Select About:
    • In the General menu, tap About.
  4. Find the iOS Version:
    • Look for Software Version in the About section.
    • The version number (e.g., 16.3 or 17.0) will be displayed next to it.

Quick Tip:
  • On iOS 16 or later, you can search for "About" in the search bar at the top of the Settings app to go directly to the relevant page.


Alert
Supported specifications may limit or may not work properly on the first time for some functionalities under normal instances. It is recommended to have the recommended specifications to ensure that the Web Portal and Mobile App meet the customer satisfaction. Continuous improvement is implemented on the system to accommodate and ensure better user experience, as well.  


    • Related Articles

    • STATUS_BREAKPOINT Error

      Overview We at CareVision know how valuable your time is and we don’t want you to experience STATUS BREAKPOINT web page errors which could potentially interrupt your daily work. In this short article, we are going to highlight some tips in order for ...

    • LanternPay Integration

      Prerequisites Before doing the actual integration to LanternPay, we need to make sure that we have all the required credentials first. We also need to properly set up the client's records within CareVision. Here are some of those requirements: ...

    • KeyPay Payroll Export

      Requirements Staff Member Profile Detailed Profile Employee Number Employment Start Date Payroll Employee ID Do not send to Carevision Payroll - unticked Work Availability Schedule Type - any Staff Pay Details Make sure that this section is populated ...

    • Autoschedule Preferences

      This option allows administrators to use the Autoschedule button on the Scheduling page, to automatically and strictly allocate bookings that only have Preferred Staff assigned. Settings > General Config > Autoschedule Preference "Skip Skills and ...

    • Setting Up Trackables

      Overview Setting up Trackables is a method used to monitor a client's progress in achieving their goals over time. During every visit, these values are recorded and updated, providing a clear and consistent view of the client's progress, or by ...

    Request an Article or Guide

    We are keen to know what you want to know more about? Let us know on chat or raise a ticket for an article or topic you would like covered in more detail. We have a team of technical writers and learning content creators keen for your suggestions.